Thank you for joining JetBlue's TrueBlue® Program ("TrueBlue"). TrueBlue is a customer loyalty program offered by JetBlue Airways Corporation ("JetBlue"). The following terms and conditions (hereinafter "Program Rules" or "Rules") apply to TrueBlue. By gaining access to and using this site, you agree to be bound by these Program Rules. JetBlue reserves the right to revise or change these Program Rules at any time and without notice to you by posting updated text on this site. You are responsible for periodically visiting this site to view any changes. If we update our Program Rules, any changes will apply to all TrueBlue Members enrolled before JetBlue posted updated text. In these Rules, the terms "you, your, and yours" refers to the TrueBlue Member, the terms "we and us" refers to JetBlue, and the term "Account" refers to your TrueBlue Membership Account.
2. Membership/Program Registration
2.1
TrueBlue is a paperless, electronic customer loyalty program. Program registration is available online at www.jetblue.com/trueblue.
2.2
Membership in TrueBlue is for individual travelers only. Members must enroll separately and may not pool or combine Points with other Members. Members are limited to one Account. Corporations, other entities, animals, or blocked-seat purchases are not eligible to enroll as Members or qualify for Points. Each Member may have only one (1) Account, and must provide his or her first name, last name, address, and telephone number. Each Member must also provide an individual e-mail address in order to register with and participate in TrueBlue. Requests for name changes may require supporting legal documentation.
2.3
While JetBlue issues monthly electronic statements for TrueBlue accounts, each Member shall be responsible for remaining knowledgeable about their Account information, accumulated Points, award status, award expiration and the Program Rules. This information can be found at www.jetblue.com/trueblue.
3. Accumulation/Earning TrueBlue Points
3.1
TrueBlue Points may be accumulated by either (1) actual travel on JetBlue (flights flown), or (2) through programs with our business partners. In addition to these Program Rules, our business partners may have special terms and conditions that provide additional rules for earning, transfer, accumulation, and redemption of TrueBlue Points.
3.2
To receive TrueBlue Points for JetBlue flights flown, reservations must be booked under the Member's name exactly as the Member's name appears on the Account. Any discrepancy may delay or void receipt of Points.
3.3
To receive TrueBlue Points for JetBlue flights flown, Members must provide their TrueBlue Membership number either:
At time of purchase or before your flight through 1-800-JETBLUE;
At check-in; or
Retroactively, at www.jetblue.com/retrocredit, pursuant to the rules and regulations that pertain to retroactive credit.
Any claim for uncredited TrueBlue Points must be received by JetBlue within 90 days after the Points were earned.
3.4
In the event Membership numbers cannot be attached at time of purchase for travel sold by travel agents, customers are invited to use an alternate method as described above JetBlue reserves the right to make exceptions to this rule at its discretion.
3.5
Points will not be awarded on unused, cancelled, forfeited, refunded or fraudulent travel bookings, or on additional travel purchased on the same flight under the same name for any reason. Points can only be accumulated one time per flight per Member, regardless of the number of seats purchased. Only the person named on the TrueBlue Account and who actually flies can earn TrueBlue Points, even if the travel is purchased for other people.
3.6
Certain travel is not eligible for earning Points. This includes, without limitation, the following: all travel issued as TrueBlue Award Travel or other free ticket promotions including free or reduced rate travel, charter flights, travel agency/industry reduced rate travel, unpublished fares, non-revenue travel, and travel subject to special provisions. JetBlue reserves the right to determine which travel is eligible for Points.
3.7
JetBlue reserves the right to offer incentive bonuses to customers who book travel online at www.jetblue.com. Members who choose to book online may become eligible for TrueBlue Award Travel faster than those who book travel via other methods.
3.8
In addition to TrueBlue Award Travel, JetBlue may from time-to-time offer bonus Points or promotional incentives for TrueBlue Members' use, including, but not limited to, rental car discounts or hotel discounts. Such offers are not a part of the Program's award structure and may be temporary in nature. JetBlue reserves the right to modify or eliminate such offers at any time. The offers are void where prohibited by law.
3.9
You are responsible for ensuring that TrueBlue Points earned are properly credited. If you believe that TrueBlue Points have been earned but not properly credited, you may be required to submit documentation or other proof satisfactory to JetBlue, which will include copies of boarding passes and receipts. Any claim for uncredited TrueBlue Points must be received by JetBlue within 90 days after the Points were earned.
3.10
The current TrueBlue Point levels that are awarded for various JetBlue flights (e.g., One Flight from JFK to Long Beach = 6 TrueBlue Points) ("TrueBlue Point levels") are available at http://www.jetblue.com/trueblue/RequestPoints.aspx. In accumulating TrueBlue Points, Members may not rely upon continued TrueBlue Point levels. JetBlue, in its sole discretion and without notice to the TrueBlue Member, reserves the right to change, modify, withdraw, or cancel any TrueBlue Point level.
4. Redemption of TrueBlue Points for JetBlue Award Travel
4.1
A TrueBlue Award is issued automatically once a member has accumulated 100 points in the Program. The TrueBlue award is composed of 2 (two) TruePasses. Each TruePass is valid for 1 (one) one-way flight. Members will be notified of the award via e-mail and details can be found at the member's personal site at www.jetblue.com/trueblue. Notwithstanding the notification of awards via email, the member remains responsible for maintaining a current email, as JetBlue shall not be responsible for award notifications that are undeliverable.
4.2
TrueBlue Points may be redeemed for Award Travel by calling 1-800-JETBLUE or online at jetblue.com/awards. Award Travel is redeemable pursuant to the applicable redemption awards as posted on the JetBlue website or as otherwise issued by JetBlue. Once Award Travel is booked, it may only be changed before scheduled departure by calling 1-800-JETBLUE and paying a $100 change fee. Award Travel may not be cancelled and TruePasses that are not flown will be forfeited and will not be re-deposited into your TrueBlue Account.
4.3
Award travel is redeemable pursuant to the applicable redemption awards as posted on the JetBlue Airways website or as otherwise issued by JetBlue Airways. Award travel is subject to capacity controls and may not be available on all flights. JetBlue Airways reserves the right to modify, amend or revise the redemption award levels. TrueBlue Members may not rely upon continued Award Travel levels.
4.4
Members will be notified of an award via e-mail and details can be found at the Member's personal site at www.jetblue.com/trueblue. Notwithstanding the notification of awards via email, the Member remains responsible for maintaining a current email, as JetBlue shall not be responsible for award notifications that are undeliverable.
4.5
TrueBlue Members are responsible for all passenger facility charges, customs and immigration fees, departure fees, September 11 Security Fees, taxes, and any other fees or surcharges applicable to Award Travel. Fees and surcharges must be paid by credit card or JetBlue-issued credit shell only at the time Award Travel is ticketed. Award Travel will not be ticketed without payment. Tax consequences for Award Travel, if any, are the responsibility of the TrueBlue Member.
4.6
Award Travel is subject to JetBlue's Contract of Carriage and Passenger Rules Tariffs on file with the Department of Transportation ("tariffs") except the cancellation and change policies set forth therein. Once Award Travel is booked, it may only be changed before scheduled departure by calling 1-800-JETBLUE and paying a $100 change fee. Award Travel may not be cancelled and TruePasses that are not flown will be forfeited and will not be re-deposited into your TrueBlue Account.
5. Expiration and Non-Use
5.1
Except as may otherwise be provided for Holders of the JetBlue Card from American Express as set forth in paragraph 7.4, POINTS EXPIRE ONE YEAR AFTER THEY ARE EARNED AND TRUEBLUE AWARDS EXPIRE ONE YEAR AFTER THEY ARE ISSUED. Award Travel must be booked for travel available at or before the time of Award Travel expiration.
6. Privacy
6.1
For information on how JetBlue collects and uses personally identifiable information that you may provide us in the course of enrolling as a Member with TrueBlue, please visit our privacy policy at www.jetblue.com/privacy.html, or by accessing the "Your Privacy" link at the bottom of the page.
7. Additional Terms Applicable to Holders of the JetBlue Card from American Express
7.1
The American Express Award Dollar Agreement sets forth the procedures and limitations for the accrual of Award Dollars and the transfer of Award Dollars to your TrueBlue Account.
7.2
JetBlue is not responsible for and disclaims any liability in connection with actions or inactions on the part of American Express, American Express Centurion Bank, or any of their affiliates or subsidiaries in connection with your JetBlue Card from American Express, any Award Dollars earned in connection with your JetBlue Card from American Express, or any error on the part of American Express in the accrual of Award Dollars or the transfer of Award Dollars into your TrueBlue Membership Account.
7.3
If you initiate enrollment in TrueBlue at the time you apply for the JetBlue Card from American Express, you are required to complete registration at www.jetblue.com/trueblue and activate your TrueBlue Account by logging into your TrueBlue Account with your temporary password. You will be required to agree to the applicable terms and conditions before any TrueBlue Points can be redeemed.
7.4
The expiration date of all TrueBlue Points in TrueBlue Membership Account's for Holders of the JetBlue Card from American Express will be extended to be 1 year from any date you have a TrueBlue point credited to your TrueBlue Membership Account from one of the following activities: (1) Using your JetBlue Card Account for an eligible purchase (as defined in your American Express Cardholder Agreement), or (2) flying a JetBlue flight segment that is paid for with your JetBlue Card Account. Eligibility and timing are based upon the date the TrueBlue point is credited to your TrueBlue Membership Account from one of the above qualifying activities.
8. Changes to these Program Rules, TrueBlue Point Levels and Award Travel Levels
8.1
JetBlue may, among other things, in its sole discretion and without notice to the TrueBlue Member (except as noted in 8.1(iv)) below: (i) withdraw, limit, modify, or cancel TrueBlue Points or Award Travel; (ii) change Program Rules, regulations, benefits, TrueBlue Point levels or Award Travel levels, participant affiliations, conditions of participation, rules for earning, redeeming, retaining or forfeiting points, or rules for the use of travel awards; (iii) introduce, add, modify travel blackout dates, limit the number of seats available for Award Travel (including, but not limited to, capacity controls and allocating no seats on certain flights), otherwise restrict the continued availability of TrueBlue Points or Award Travel or special offers; or (iv) terminate the program with six months notice. JetBlue may make any one or more of these changes even though such changes may affect the Member's ability to use the Points that you have already accumulated. This means that JetBlue may raise TrueBlue Point levels, Award Travel levels, add an unlimited number of blackout dates, or limit the number of seats available to any or all destinations. TrueBlue Members may not be able to use awards to certain destinations or may not be able to obtain certain types of Award Travel.
9. Miscellaneous Provisions
9.1
If JetBlue improperly denies a Member TrueBlue Points, Award Travel, or some other benefit, the Member's exclusive remedy shall be the issuance of the improperly denied TrueBlue Points, Award Travel or such other alternative benefit as determined by JetBlue, and JetBlue shall have no additional liability whatsoever. In no event shall JetBlue be liable to any Member or anyone claiming through a Member or on a Member's behalf, for any direct, indirect or consequential damages, or lost revenue or profits, arising out of JetBlue's acts or omissions in connection with the TrueBlue Program.
9.2
TrueBlue Points are non-transferable; however, a Member may book Award Travel for any individual identified and booked by the award redeeming Member.
9.3
TrueBlue Points and Award Travel have no cash value, may not be redeemed for cash, and are non-refundable. TrueBlue Points may not be re-deposited once Award Travel is issued.
9.4
TrueBlue Points or Award Travel may not be purchased, sold, bartered, or otherwise exchanged for value. Any TrueBlue Points or Award Travel that are/is purchased, sold, bartered, or otherwise exchanged for value are/is void. Violators (including any customer who uses a purchased or bartered award) may be liable for damages and litigation costs, including the actual cost of travel and/or JetBlue's attorneys' fees incurred in enforcing this rule.
9.5
Travel Awards, accumulated TrueBlue Points and special offers are subject to applicable government regulations and are void where prohibited by law.
9.6
Fraud, misrepresentation, abuse or violation of applicable rules (including, but not limited to, JetBlue's Contract of Carriage, tariffs and Program Rules) may result in administrative and/or legal action by appropriate governmental authorities and/or JetBlue. Such action may include, without limitation, the forfeiture of all TrueBlue Points and/or Award Travel, forfeiture of any accumulated TrueBlue Points in a TrueBlue Member's Account, as well as cancellation of the Account and the Member's future participation in TrueBlue. In addition, JetBlue reserves the right to take appropriate legal action to recover damages, including attorneys' fees, incurred in prosecuting any lawsuit. Any violation of such applicable rules as described above includes but is not limited to, customers who are disruptive or otherwise threaten or endanger the safety and security of JetBlue crewmembers or other JetBlue customers as described in the JetBlue Contract of Carriage and tariffs.
9.7
JetBlue reserves the right to audit, without notice of the TrueBlue Member, any and all TrueBlue Accounts at any time to ensure compliance with these Program Rules. If the audit reveals discrepancies or possible violations of these Program Rules, the processing of award redemption requests may be delayed pending completion of the audit.
9.8
You are responsible for referencing your online Account information in order to understand your rights, responsibilities and status under the TrueBlue Program. A copy of the most current Program Rules may be inspected on the JetBlue website at www.jetblue.com/trueblue. JetBlue shall attempt to advise active members of various matters of interest through its website, but JetBlue shall have no liability for any failure to do so. JetBlue shall have no liability for correspondence, mail or e-mail, which is lost, delayed, or misdirected.
9.9
For questions about TrueBlue, please visit the JetBlue website at www.jetblue.com/trueblue or call JetBlue at 1-800-JETBLUE.
9.10
JetBlue assumes no responsibility for the actions of business partners in connection with any program that provides for the transfer or accumulation of TrueBlue Points.
9.11
All rules are subject to interpretation by JetBlue. Headings used in these Program Rules are for convenience purposes only and shall not be used in interpreting the Program Rules.
9.12
Any disputes in connection with TrueBlue or these Program Rules shall be governed by New York law, exclusive of New York choice of law rules, and the TrueBlue Member agrees to the jurisdiction of the New York courts to resolve any dispute in connection with TrueBlue or these Program Rules.
REV 08/2006
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